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Personal information protection policy announcement Samsung Electronics observes the personal information protection policy. This personal information protection policy describes how Samsung Intelligent Service collects and uses data. This personal information protection policy is not applied to other online or offline Samsung sites, products, or services. What is Samsung Intelligent Service? This refers to Samsung’s customer service that provides consultations by chatting over the Internet and resolves problems on customer’s computers through remote control. Collected personal information The following information necessary to operate and improve the Samsung Intelligent Service is collected. > The model name, serial number, date of purchase, type and version of the operating system – used to retrieve the basic information of the product. > The customer name, phone number, problem contents, consultation contents – used to support smooth consultations for customers. The purpose of collecting and using personal information Samsung Electronics collects the above personal information to provide a smooth consultation service for customers. The holding and usage period for the personal information In principle, once the purpose of the collection and use of the personal information is achieved, the personal information is discarded. However, the following information is kept for a specified period of time due to the reasons below. 1. Holding information due to the company’s internal policy - Collected information and records of the consultations Reason for holding information: To provide and improve Samsung’s Intelligent Service Period of holding information: 2 years 2. Holding information due to related laws If related laws such as commercial law and customer protection in electronic commerce law require holding information, the company holds the information for the period of time specified by these laws. In this case, the company only uses the information for the purpose of holding the information. The period of holding information is as follows. - Visitation Records Reason for holding the information: Law for the protection of secrets in communications Period of holding information: 3 months - Self-authentication Records Reason for holding information: Law for the encouragement of using telecommunications networks and the protection of information Period of holding information: 6 months - Customer complaints or conflict handling Records Reason for holding the information: Law regarding customer protection in electronic commerce Period of holding information: 3 years
Agree to the collection of the computer information.
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